Refund Policy

Last updated September 1, 2026

New purchases

We offer a full refund on a first-time licence purchase within 14 days of the purchase date. You do not need to give a reason, though we would genuinely like to hear one so we can fix the problem.

Because Power PRR is desktop software that runs entirely on your own machine, we cannot verify usage remotely and we do not try to. We take your word for it.

Renewals

Annual subscriptions renew automatically. If a renewal charge catches you by surprise, contact us within 14 days of the renewal date and we will refund that renewal and cancel the subscription.

You can cancel at any time before a renewal date through the customer portal link on your order receipt, or by emailing us. Cancelling stops future charges; your licence stays active until the end of the term you have already paid for.

What happens to your licence

When a refund is issued, the associated licence key is deactivated and the redaction modules stop working. Any files you have already redacted are yours and are unaffected — they live on your own computer, and we never had access to them.

How to request a refund

• Email support@powerprr.com from the address used to purchase, or include your order number or licence key.
• You may also request a refund directly through Lemon Squeezy, our payment provider and merchant of record, using the receipt they emailed you.

Refunds are processed by Lemon Squeezy back to the original payment method. Depending on your bank or card issuer, it can take several business days for the credit to appear.

Before you ask for a refund

If the problem is technical, please give us a chance to fix it first — a large share of issues with desktop software are environment-specific and quick to resolve. Tell us your Windows version, which module is failing, and what you were doing when it failed. If we cannot solve it, the refund stands regardless.

Exceptions

We may decline a refund where there is evidence of licence abuse, such as attempting to resell or share licence keys, or repeated purchase-and-refund cycles.

Questions